WHITE PAPER:
This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented.
WHITE PAPER:
Businesses of all sizes are taking advantage of the rapid advancements in unified communications. Now you can download a Cisco white paper to help make the best unified communications decisions. The paper breaks down ten areas you should consider when evaluating an upgrade of unified communications solutions.
WHITE PAPER:
Cisco is addressing today's dominant trends and their implications for transforming IT architectures and critical business processes. This paper examines these trends, describes why the network is the logical starting point for transforming business, and offers insight into the most strategic IT investments that businesses should consider today.
WHITE PAPER:
In this whitepaper, discover how using unified communications (UC) in your contact center can help you increase effective communications between employees and clients, which will improve your customer satisfaction, retention, and loyalty rates.
WHITE PAPER:
View this comprehensive white paper that breaks down the top benefits of in-person meetings, and how businesses can still achieve the effects even with global colleagues, customers, or partners.
WHITE PAPER:
This brief guide details the new features and improvements of the communications system IP Office 8.1, explaining how this tool can help you support increased scalability, integrated video collaboration, increased mobility, and more.
WHITE PAPER:
Check out this research brief as it explores key findings to maximize business telepresence value by understanding how telepresence works as an enabler for business transformation. Learn how best-in-class organizations deploy telepresence to gain business value and see benefits that drive top-line growth.
WHITE PAPER:
The benefits of Web conferencing have motivated many to become proficient at its use. But the economic downturn has brought a new urgency to finding ways to cut costs and work together efficiently. This study examines the role of usability as the major issue that stands in the way of truly beneficial adoption of web conferencing by the mainstream.