Customer Contact Management White Papers, Software Downloads, Definition and Webcasts

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Customer Contact Management Reports

Targeting the Millennial Workforce with Digital Content Management sponsored by Enginess EGUIDE: Want to know how to make enterprise content relevant, useful and interesting for the millennial workforce? This expert guide features a digital content expert, who offers 6 tips for targeting millennials with digital content management. Posted: 15 Jun 2018 \| Published: 07 Jun 2018 TOPICS: Artificial Intelligence \| Collaboration \| Contact Management \| Contact Management Software \| Enterprise Content Management \| Enterprise Content Management Software

WebSmart Services sponsored by Melissa WHITE PAPER: Melissa Data’s WebSmart Services can handle your data quality needs. Ensure that your contact data, including addresses, names, phone numbers, and emails are valid, and use existing data to append additional information to enhance initiatives. The WebSmart services can be integrated into the business chain to ensure the integrity of your database. Posted: 20 Apr 2010 \| Published: 20 Apr 2010 TOPICS: Contact Management \| Content Management Systems \| Customer Data Management \| Data Governance \| Data Management \| Data Quality \| Database Administration \| Database Management \| Databases \| Information Management \| ROI

Getting Sales Dialed In: Improving Process Efficiencies and Increasing Sales Using RingCentral sponsored by RingCentral PRESENTATION TRANSCRIPT: This presentation transcript explores how cloud-based telephony can help increase call efficiency, improve manageability, and ensure that a sales opportunity is never missed. Posted: 29 Oct 2012 \| Published: 29 Oct 2012 TOPICS: Call Center Management \| Call Centers \| Cloud Computing \| Contact Center Management \| Contact Centers \| Contact Management \| Sales \| Sales Force Automation \| Sales Representatives \| Telecommunications Carrier Systems \| Telemarketing \| Telephony Services \| Telephony Systems \| Telesales

Avaya Users Deploy Best-in-Class Practices to Improve Contact Center Performance sponsored by Avaya WHITE PAPER: This exclusive paper examines how your organization can position itself to meet changing buyer needs by establishing best-in-class contact center programs. Read on and also discover 14 best practices that can ensure successful customer interactions. Posted: 11 Nov 2013 \| Published: 11 Nov 2013 TOPICS: Contact Center Management \| Contact Center Services \| Contact Center Workforce Management \| Contact Centers \| Contact Management

The Secrets of Effective SharePoint Deployments sponsored by TechTarget Content Management EBOOK: Access this expert e-book for tips on effectively implementing SharePoint with your organization's collaboration technology. Posted: 12 Sep 2011 \| Published: 12 Sep 2011 TOPICS: Collaboration \| Collaborative Applications Software \| Contact Management \| Contact Management Software \| Content Networking \| SharePoint

Boosting Contact Center Capabilities with UC and SIP sponsored by IBM EBOOK: Unified Communications and the contact center were once perceived as different, but these two business functions and technologies are linked. Today's IT and contact center architects can leverage UC applications capabilities and integrate Session Initiation Protocol (SIP) and SIP trunking to create more proactive and reactive customer service. Posted: 14 Dec 2010 \| Published: 14 Dec 2010 TOPICS: Communications Software \| Communications Systems \| Contact Center Management \| Contact Center Software \| Contact Management \| Contact Management Software \| SIP

7 Features of a Better ECM Experience sponsored by Enginess EGUIDE: ECM systems must evolve in order to satisfy users and meet customer experience expectations. This expert guide provides 7 core capabilities of a modern ECM system to help you satisfy your users' customer needs. Posted: 15 Jun 2018 \| Published: 07 Jun 2018 TOPICS: Collaboration \| Contact Management \| Contact Management Software \| CRM \| Enterprise Content Management \| Enterprise Content Management Software \| Mobile CRM

Effective Document Management with Document Capture sponsored by IBM EGUIDE: This e-guide gives more insight to the document capture process and the new capabilities in document capture software. Posted: 29 Sep 2011 \| Published: 29 Sep 2011 TOPICS: Contact Management \| Data Management \| Document Imaging \| Document Management \| Enterprise Content Management

UPMC Health Plan Optimizes Customer Conversations to Ensure Service Excellence sponsored by Genesys CASE STUDY: Consult this case study today to learn how UPMC Health Plan developed an innovative customer service strategy that provided consistent, personal customer experiences, enabled constant service improvements, and more. Posted: 16 Sep 2013 \| Published: 16 Sep 2013 TOPICS: Call Center Management \| Call Centers \| Contact Center Management \| Contact Centers \| Contact Management \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Personalization

Contact Center Technology and Automation Tools You Should Know sponsored by ConvergeOne EGUIDE: Explore the considerations of cataloging your organization's business requirements for call center technology purchasing decisions, and why automation is critical for customer interactions. Posted: 14 May 2018 \| Published: 14 May 2018 TOPICS: Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| Contact Center Workforce Management Software \| Contact Centers \| Contact Management

Customer Contact Management Reports